Privacy Policy

FLÁYR operates this store and website, including all related information, content, features, tools, products, and Services, to provide you, the customer, with a personalized shopping experience (the “Services”). FLÁYR is powered by Shopify, enabling us to deliver the Services to you. This Privacy Policy explains how we collect, use, and disclose your personal information when you access, use, or make a purchase or other transaction through the Services, or otherwise interact with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understand this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we say “personal information,” we mean any information that identifies you or another person, or that could reasonably be linked to you or another person. Personal information does not include anonymous or de-identified data that cannot reasonably be associated with you. We may collect or process the following categories of personal information, including inferences drawn from them, depending on how you interact with the Services, where you reside, and as permitted or required by law:

• Contact details such as your name, address, billing address, shipping address, phone number, and email address.
• Financial information such as credit/debit card numbers, account details, transaction data, payment methods, confirmations, and related records.
• Account details such as your username, password, security questions, preferences, and settings.
• Transaction data including items viewed, added to cart, wishlisted, purchased, returned, exchanged, canceled, and your transaction history.
• Communications with us, including the content of your messages (e.g., customer support inquiries).
• Device data including information about your device, browser, network connection, IP address, and other unique identifiers.
• Usage data including interactions with the Services, how and when you browse, and your activity within the Services.

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you when you create an account, use the Services, or communicate with us.
• Automatically through your device when you visit or interact with our site or Services, including via cookies and similar technologies.
• From our service providers, who may collect or process information on our behalf.
• From our partners or third parties.

How We Use Your Personal Information

Depending on how you interact with us and the Services you use, we may use your personal information for the following purposes:

• To deliver, personalize, and improve the Services, including processing orders, payments, and returns, maintaining your account, enabling reviews, remembering your preferences, and recommending products.
• Marketing and advertising, such as sending promotional emails or texts and showing you relevant ads based on your activity.
• Security and fraud prevention, including verifying accounts, detecting suspicious activity, and protecting public safety.
• To communicate with you, including responding to customer support inquiries and managing our relationship with you.
• Legal compliance, including responding to legal requests, subpoenas, or law enforcement and enforcing our policies.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes, including:

• With Shopify, vendors, and service providers performing services on our behalf (e.g., payment processing, analytics, shipping).
• With business and marketing partners to deliver advertising based on your activities.
• With your consent or at your request, including via social media integrations.
• With our affiliates or business group.
• In connection with a business transaction (e.g., merger, bankruptcy), or as required by law.

Relationship with Shopify

Our Services are hosted by Shopify, which collects and processes certain personal information to help deliver and improve the Services. This may include transferring your data to other countries. Shopify may also use your data across other merchants for analytics and security. For more information on Shopify’s use of personal data, visit Shopify’s Customer Privacy Policy.

Third-Party Websites and Links

The Services may contain links to third-party websites. We are not responsible for their privacy or security practices. Please review their privacy policies before providing them with any information.

Children’s Data

The Services are not intended for use by minors. We do not knowingly collect personal data from children under the age of majority in your jurisdiction. If you believe your child has provided personal information, contact us to request deletion.

Data Security and Retention

We use reasonable security measures but cannot guarantee absolute security. Do not send sensitive data through unsecured channels. We retain your data as long as necessary for the purposes stated in this policy or as required by law.

Your Rights and Choices

Depending on your location, you may have rights including:

• Right to access your personal information.
• Right to request deletion.
• Right to correction.
• Right to data portability.
• Right to manage communication preferences.
• Right to object to or restrict processing (where applicable).
• Right to withdraw consent (if processing is based on consent).

To exercise your rights, contact us using the details below or via the Services. We may need to verify your identity before processing requests.

Complaints

If you have concerns about how we process your personal data, contact us. You may also have the right to file a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred to and processed in countries outside of your residence. Where applicable, we rely on standard contractual clauses or equivalent legal mechanisms to safeguard transfers.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. The updated version will be posted on our website with the “Last updated” date.

Contact

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at info@flayrclo.com or by mail at Jonker Fransstraat 122A, Rotterdam, 3031 AX, The Netherlands. We are the data controller responsible for your personal information.